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As I feared, Nokia has absolutely no plan or desire to upgrade a handset to a new S60 software release. I'm not sure how likely I am to buy Nokia my next time around, which annoys me to no end.

I really enjoy their phones, they are solid and well built. The Symbian operating system is easily one of the best on the market right now, but Microsoft is working very hard on Windows Mobile, and Apple's iPhone offers an unbeatable user experience. With the iPhone, you get vendor and provider lock in, and with Windows Mobile, you get Windows. Nokia doesn't concentrate very hard on the US market, with delayed US 3G releases, and my provider just doesn't care about Nokia at all.

Who knows what I'm going to get next. Maybe I'll be waiting for a Google Android device.

Thank you for e-mailing the Nokia Care Contact Center.

We apologize for the delay in responding to your message and appreciate your patience.

We acknowledge your concern regarding the updates available for your Nokia E61i smartphone; we are able to provide the following information.

Nicholas, operating software on select Nokia mobile phones and devices is updated via the Nokia Software Updater (available at http://www.nokiausa.com/A4410025).

This utility does not upgrade the operating system (OS) on a mobile phone or device; the Nokia E61i smartphone will have version 9.1 of the Symbian OS (i.e. S60, Third Edition) before and after any applicable software update.

We value you as a Nokia customer and regret any inconvenience that that may cause.

At Nokia, we have made a commitment to provide customers with the features that are most often requested. Nokia phone features vary by model in order to serve a more diverse customer base.

If you have any additional questions, please contact us. To ensure proper handling, please continue to use the current subject line.

Thank you for choosing Nokia for your mobile needs.

Those who know me are aware that I get very loyal to a brand when they treats me well. Many times, that brand loyalty doesn't make sense to those around me, and I've come to accept that, even if I try to convert people. I was a fan of Apple, even during their dark times, though that has waned a little bit. I am a huge Chrysler fan, though the past couple of years have been lackluster. I do blame that on Daimler.

I really love Nokia products, too. I've owned five of their handsets (3390, 3650, 6682, 9300, and E61i), and two of their internet tablets (770, N800). One thing that really drives me nuts about Nokia is their software updates, or their lack of software updates. Back before the 6682, it was impossible to get software updates for your phone unless you managed to find a Nokia Service Center, an impossible task in the United States, or you downloaded a pirated copy of their Phoenix software and managed to find a pirated release of their firmware. Last year, Nokia started offering software updates to consumers via their Nokia Software Updater, supporting all of the S60v3 handsets, N and E series handsets, and the last of the S60v2 series. They've even started including S40 handsets on a limited basis. Mind you, this was last year, and those with Windows Mobile smartphones have been getting major software updates for a few years now.

Since then, Blackberry has entered the consumer market after dominating the US business market, and Apple introduced the iPhone as a consumer smartphone, and when their 2.0 software comes out, will start taking chunks out of the business market as well. Both companies are offering major software updates after the hardware purchase, without requiring a hardware upgrade every time they add a major feature. Nokia continues to only offer bug fixes.

I really appreciate the fact that we get bug fixes and all of that, but with the new competition out there, it would really be nice if we weren't dropping over $400 on new handsets, only to have them obsoleted within a year. Whenever I bring this up on one of Nokia's blogs, it is either ignored, or a Nokia apologist starts talking about how the hardware matches the software or some other nonsense. It's like Apple fanboys, I swear.

I think I'm just ranting. But at least I took the opportunity to rant to Nokia Support. I have a strong feeling I won't get a good answer from them.

Hi there,

I'm curious if Nokia has any plans to upgrade the E61i to S60v3 Feature Pack 1.

I know that Nokia doesn't really have a track record of updating older handsets to new feature packs, much less new S60 revisions, but given the amount of competition that Nokia has in the smartphone market, I'm hoping for a change of heart. As someone who is generally willing to spend $400-$500 for a phone every year or two -- and I've been through many, made by Nokia and others -- it seems odd that a phone that expensive is obsoleted by the manufacturer within a year. It seems most new software products Nokia is releasing for their S60 phones are now requiring FP1, and FP2 is right around the corner.

As the E61i is a capable phone with a processor matching or exceeding other S60v3 FP1 phones, is FP1 in the future, or am I stuck buying another $400-$700 phone every 8-12 months when Nokia updates their software? If that is case, wouldn't it make more sense to go with a smartphone manufacturer that offers updates to users, like Samsung with Windows Mobile, or Apple with their iPhone? I love the Symbian operating system, and find Nokia handsets to be the best of the bunch, but it just doesn't make financial sense to upgrade that often to get features other handsets are getting for free.

Your reply would be greatly appreciated.

The Nokia N800 Internet Tablet

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Nokia has had a big turnaround over the past few years. While I have always been a fan of their relatively simple older designs, they had a few year period where nothing they created really caught on. The last few years, however, have brought us usable keypad designs, faster processors, and a lot of listening to the user base. This has afforded them a healthy European marketshare, primary ownership of the most popular smartphone OS in the world (Symbian), and a huge line of multimedia ready products that have some way to communicate with the outside world, and usually, more than one.

I've owned quite a few Nokia products. My first was a 5190, a big GSM cell phone with a simple UI. I found the alternatives to suck a lot. Since then, I had a 3390, an 8190 mini phone, a 3650 smartphone, a 9300 Communicator, and my current phone, the 6682 smartphone. I also managed to snag the Nokia 770 Internet Tablet a year ago, and absolutely loved it. I wrote something up in my personal journal about it. The 770 was a cool little machine. It ran a Debian-based Linux distribution called Maemo, had a version of Opera, could run a lot of cool little apps, and communicated over Bluetooth or 802.11g wireless. The big wow factor was the 4" 800x480 display -- it had the perfect aspect ratio, you could browse most sites with ease, and the fonts were crisp and clear. The downsides of the 770 were simple: 64mb of RAM, 200MHz CPU. It dragged, constantly. Nokia released a new version of the OS for 2006 which improved it greatly, insomuch that it because more than usable, and I carried it everywhere.

For grins, I walked into a CompUSA a few weeks ago during one of their clearance sales, as all but one Washington location is closing for good within the next month. They had two N800's left at the time, and with some begging of my wife, I managed to pick one up for $329 plus tax. It was still better than the $399 new.

There are others who have reviewed this device who are far more eloquent and complete than I am, so I'll just say wow. The N800 has all of the things that made the 770 great: 802.11g, Bluetooth, the 800x480 touchscreen display, built in microphone, headphone jack, storage capability, and then takes it up a few notches. They replaced the single RS-MMC slot with two full size SD slots. With a kernel update, you can now put two 8GB SDHC cards in there for 16GB of total storage. They moved all of the ports to the side of the unit, to make it easier to stand up on its own to play music or passively browse the internet. The unit now comes with stereo speakers, though the size of the unit gives you an idea of the actual usable audio quality. Also, with regard to the 'stand up' functionality, the original 770 came with a separate stand, easily lost by the owner, while the new one has a built in stand that folds out from the sides. A simple 640x480 video camera is now included for video calling and taking really crappy pictures. And, last and probably least, they included FM radio functionality, seemingly for the hell of it.

The biggest set of features for me is the increase in CPU speed and memory. Nokia traded out the old 200 MHz ARM chip with a TI OMAP 2420 CPU at 330 MHz and increased the internal memory to 128mb. The numbers don't sound very high, especially when you compare it to the desktop or laptop in front of you, but it makes a world of difference in a mobile device. The tablet is infinitely more responsive than in the past -- browsing speeds and mail processing are very fast, application installs are quick, and the memory issues I (rarely) ran into have disappeared. There have been few compatibility issues pertaining to the increase of CPU speed and RAM. If anything, the old 770 applications have improved.

My only complaint about the new tablet is how they ended up doing the display. From what I understand, the N800 has to use a brand new display controller on the bus rather than the on-chip controller on the 770. While an external controller can be a good thing, current iterations of the software show that this isn't fully implemented in the video drivers -- video output is slower than on the 770. A theoretical example is video playback -- movie playback performance is only incrementally improved over the 770 as the processor seems to have to share the load of outputting video to the display, where the 770's controller seemed to just take care of it. Nokia released a new revision of the operating system that showed a big improvement in video playback, especially with Flash video, but it is still noticeable. Simple animations seem to really mess with it, it's almost like it has to resync far too often.

All in all, though, this is a solid device that delivers on the promises of a fully capable internet machine. With the hardware they've included, it looks like quite a bit more functionality is possible with a lot of new applications and tweaking to the operating system. I can't wait to see what happens in the next few months.

Treo vs E61
(Image ganked from Engadget)

As seen on MobileWhack, the Nokia E61 was just approved by the FCC.

I've wanted this phone since it was announced last year. I've tried replacing my Nokia 3650 three times, and kept coming back to it. The Motorola V330 and the RAZR were great little phones, but the operating system sucked the nuts. The iPAQ 6315 was neat as a PocketPC, but sucked as a phone. It would crash often while just trying to answer the phone.

The E61 is known as the 'blackberry killer'. It's a wider and taller phone than most, with a full 320x240 display, 802.11 and quad-band connectivity, and proper push email. Better yet, it's still running Series 60 software on Symbian OS 9.1, which means a whole hell of a lot of existing applications will work with it, and it's a great development platform for new stuff. Hell, there's even a Perl implementation for it.

The countdown begins.

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