Nick I don't know how you put up with your Macbook. I had an iMac G5 (rev B) die on my four times, the fourth 24 hours after it came back from the service of the 3rd breakdown. I was fueled with anger and decided to write a very calm letter to 'sjobs@apple.com' stating the dates of each service and the cause of failure. I even included a blurb about the technician, their so called genius, forgetting to plugin the CPU fan on the 2nd service.

Now I didn't expect Steve Jobs to reply but I did get a phone call from someone on Apple's Executive Escalations team. In the email I asked if I could please have a different unit as the one I have has gremlin in it that just wont die. I was expecting a refurb G5 instead I was told to go to the nearest Apple store with my almost year old iMac and I got a brand new Intel one.

See thats why I love Apple. Sometimes their products have problems but at least they try to please the customer (even the latest iPhone thing about the $200 drop upsetting some people; now they get $100 in credit). No other computer company does that, Dell or HP would've just said STFU.